This is not the first time that the number would be utilized. It is taken from Davao City’s Central 911 which had proven to provide effective assistance to locals in the event of fire, crime, or rescue.
All 911 calls would be routed to the existing Patrol 117 Command Center until the 911 hotline’s own Command Center is set up. An agreement ensuring its establishment was signed early this July between PLDT and Globe Telecom and the DILG, the Department of Information and Communications Technology (DICT), and the National Telecommunications Commission (NTC).
On July 21st, DILG Secretary Ismael Sueno tested the system by requesting for police assistance at the NTC building. The police responded within 10 minutes while the Bureau of Fire Protection was able to do so in 20 minutes.
Senator Dick Gordon, the Chairman of the Philippine Red Cross said that the organization receives 2 to 4 calls from the 117 hotline within a day. He claimed that typically, they arrive at the site within 8 minutes, which is still determined by how far it is.
Said to be the first of its kind in Asia, hotline 8888, a hotline for citizen’s complaints, will also be launched on August 1st.
According to President Duterte, this number would be taking in concerns and grievances of ordinary Filipino citizens against corrupt officials, negligent and under-performing government personnel and unfinished projects by the government.
This would be manned by 10 telephone operators. Both the Civil Service Commission and Presidential Action Center Citizens Complaint Center will also look into the complaints. President Duterte said that action would be taken by calling the complainant’s mayor, police or barangay captain.
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